24/7 Customer Support in Hosting
We acknowledge the importance of receiving assistance in a timely manner, so our hosting services come with 24/7 technical support plus several means of communication. In case you do not have an account yet, you can give us a call or take advantage of our live chat and talk to a live agent, so that you can inquire about our services or check if our servers meet the system requirements for your web sites. Thus, you won't end up buying a service which you cannot use. If you already have an account with us, you can open a support ticket from the Hepsia hosting Control Panel if the issue is entirely technical or it needs further analysis. In contrast to the vast majority of suppliers that you can find today, we respond to all of the tickets within 1 hour, so you will not need to wait for an entire day. Our support services can be used twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
You are able to try out our support services even before you purchase a semi-dedicated server account from our company since we have telephone and online chat support for billing, pre-sales and general questions. Our agents will assist you to pick the ideal package or supply you with info about our servers, to confirm if the system requirements for your websites are met. When you are a current customer, you also have the option to contact us through email or through our ticketing system, which can be accessed through the Hepsia web hosting Control Panel. We guarantee that every time you use these two methods of contact, you'll get a response within no more than 1 hour and that’s 24/7, which includes weekends and official holidays. If you've used the web hosting services of other service providers, even big ones, you'll be able to compare the response time as it ordinarily takes a whole day for them to take care of a ticket.
24/7 Customer Support in VPS Servers
In case you rent a Virtual Private Server from our company, you will be able to get in touch with us 24/7 for any kind of server-related issue or fordifferent issues and / or questions associated with the pre-installed software your server is equipped with. If you have not obtained a VPS server plan yet, you will be able to find out more details about our services by giving us a telephone call or via our live chat service. For more tech problems, you will be able to send an email message or open a trouble ticket through your billing Control Panel and you will get support within a maximum of an hour regardless of the time of the day, even on holidays and weekends. The typical answer time in most cases does not extend past half an hour. If you need assistance with third-party software, you are able to use the Managed Services upgrade that you can include to each VPS package and our administrators will assist you with any set up or troubleshooting issue you may have experienced.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum reply time guarantee, you will get lightning-fast support when you acquire a dedicated server from our company. Our customer and technical support teams are online 24/7/365, therefore any time you open a support ticket via your billing account or you send an e-mail message related to any problem with your server or the pre-installed software on it whatever the time of the day, you'll receive an answer within the hour, even during holidays. Our ticketing system is the more suitable option if the matter in question requires longer time to be solved or if it needs to be sent to our administrators, as it is a lot easier to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you will be able to call us or talk to a live agent via our chat service. If you include the Managed Services upgrade to the server plan, our administrators can also assist you with third-party software set up and troubleshooting and just like the regular support, this service is available 24/7 as well.