Integrated Ticketing System in Hosting
With a hosting from our company, you won’t ever need to leave your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can swiftly access any trouble ticket whilst you’re browsing your files or editing various settings. The ticketing system is being closely monitored 24/7 by our client service team and the ticket response time is no more than 1 hour, but it seldom takes more than 20 minutes to receive assistance. Unlike certain web hosting providers, we do not charge extra for using the ticketing system, so you can contact us as often as you want and request information in regard to any billing or technical issue. Moreover, you can see a number of informative articles, which will help you solve the most commonly encountered predicaments on your own.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we are using is built into the Hepsia Control Panel, which we have developed for our semi-dedicated service, which means that you won’t require another support platform to touch base with our technical support team – you can do this on the spot in the event that you encounter a complication. Posting a new ticket takes a few clicks and finding an older one is equally easy. With our intelligent search filter, you can swiftly find any ticket that you have already sent. You can post a ticket whenever you like since our client care team members are at your disposal 24x7x365 and answer in less than 60 minutes, although it rarely takes that much to receive assistance. With the Hepsia Control Panel, you’ll have everything in a single location and you can forget about the need to log in and out of two or more platforms to fix a simple issue.