There are a number of ways to contact the hosting company whose services you are using, but the one that you will always find regardless of which company you opt for is a support ticket system. It’s the least complicated communication medium for a number of reasons. If no help desk team member is free at the moment and they are all occupied, a phone call may not be replied to, but a ticket will always hit home. Moreover, you can copy and paste extensive bits of information without worrying about typing mistakes, and if a certain problem requires more time to be resolved or a number of replies need to be exchanged, all the information will be in one location, so each party can always see the comments provided by the other one. The disadvantage of using tickets to contact your web hosting provider is that they are typically separate from the web hosting platform, which implies that if you have to supply information or to adhere to guidelines, you will need to use no less than 2 different interfaces and this number can grow in case you’d like to manage multiple domains. On top of that, a lot of web hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst awaiting a reply.

Integrated Ticketing System in Hosting

With a hosting from our company, you won’t ever need to leave your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can swiftly access any trouble ticket whilst you’re browsing your files or editing various settings. The ticketing system is being closely monitored 24/7 by our client service team and the ticket response time is no more than 1 hour, but it seldom takes more than 20 minutes to receive assistance. Unlike certain web hosting providers, we do not charge extra for using the ticketing system, so you can contact us as often as you want and request information in regard to any billing or technical issue. Moreover, you can see a number of informative articles, which will help you solve the most commonly encountered predicaments on your own.

Integrated Ticketing System in Semi-dedicated Servers

The trouble ticket system that we are using is built into the Hepsia Control Panel, which we have developed for our semi-dedicated service, which means that you won’t require another support platform to touch base with our technical support team – you can do this on the spot in the event that you encounter a complication. Posting a new ticket takes a few clicks and finding an older one is equally easy. With our intelligent search filter, you can swiftly find any ticket that you have already sent. You can post a ticket whenever you like since our client care team members are at your disposal 24x7x365 and answer in less than 60 minutes, although it rarely takes that much to receive assistance. With the Hepsia Control Panel, you’ll have everything in a single location and you can forget about the need to log in and out of two or more platforms to fix a simple issue.