If you ever face a problem with your website and are unable to fix it on your own, ask the hosting provider’s tech support team to assist you to get the website back online. A prompt resolution would be best, but many hosting companies answer within twenty four hours and even more, especially if you’re dealing with a hosting reseller. Even if the problem can be sorted out quickly, your website may not function satisfactorily or may not be accessible whatsoever for a long interval, so you may lose prospective clients because it is very unlikely that anybody will be eager to go back to a website that is inoperational. That being said, you need to make sure not only that you can touch base with your hosting company, but also that they can answer and assist you in a timely manner. If a web app update does not proceed as planned or if you delete something by accident, for instance, the website should be restored promptly so as to avoid extended inaccessibility.

One-Hour Response Guarantee in Hosting

Our guaranteed maximum reply time for any client support ticket that you submit or any email that you send is just sixty minutes, even in case you contact us on weekends and official holidays. Whatever the essence of your problem or query might be, we’ll lend a hand instantaneously and will provide you with the necessary info to fix any problem with your websites. The actual reaction time normally does not exceed fifteen to twenty minutes, which implies that you can just forget about waiting around for hours on end to get an issue sorted out or even worse – waiting around one whole day only to receive a response that more information is necessary whilst nothing is sorted out. We will offer you assistance in a timely manner since we are aware of precisely how precious time can be in the dynamic electronic world. The sixty-minute response time guarantee applies to any technical or billing inquiry that you may have about our hosting service.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from our company, you can take full advantage of our hyper-fast support services. You will obtain an answer to any support ticket posted through the web hosting Control Panel or e-mail sent to our tech and customer support team in no more than 60 minutes. The response time is guaranteed and it’s valid irrespective of the matter – technical or billing. Often, it takes substantially less time to investigate and solve a problem. We’ll give you more information if the solution entails something that has to be done on your end. If you get in touch with us during weekends or legal holidays, the response time will be the same and considering the fact that our support team will be at your disposal 24 hours a day, 7 days a week, 365 days a year, you’ll get timely help for practically any technical, billing or general issue whatever the hour.