You'll find a lot of hosting companies out there, but many of them are resellers who have limited resources, particularly when it comes to support. One way to distinguish them is the option to reach the company over the phone. The type of support that you can have through this particular method of communication may vary based on the provider - some provide dedicated telephone support, various others offer common and customer support only since some issues are more time-consuming and it's easier to be resolved through a trouble ticket, especially when the issue has to be escalated. However, it is good to know that you could always reach your website hosting provider because there are lots of small matters which can be taken care of without difficulty and in a very timely manner with a call, not mentioning that you'll be able to get additional information about the services even before you become a client.

Phone Support in Hosting

If you choose to acquire one of our hosting service, you'll be able to talk with our customer support team over the phone for 14 hours per day. We will help you select the ideal plan for your websites because we think that it's better to discuss such matters with a live person. If you already own an account, we're able to help you with all of your sales/billing questions as well as general matters, even with some technical troubles that don't need a lot of time or escalation to a system administrator as it'll be more appropriate to open a support ticket for time-consuming matters in order to have all the communication in one place. We have phone numbers in the US, the United Kingdom and Australia, so you are able to call the one you prefer and talk to one of our agents.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be certain that there will always be somebody to assist you when you have any queries about the semi-dedicated server plans that we offer. Whether you would like to find out more about the packages, you have a billing issue or some general issue, you can call us. Though some more complex matters could need a support ticket to give some time to our tech support team to analyze, we will assist you with numerous technical questions over the phone as well, saving you precious time and efforts. Since we have data centers on 3 continents - in the United states of America, the United Kingdom and Australia, we have local telephone lines in all of these countries as well. In case you're in another country, we have a global number where you will be able to get in touch with us.