A Sixty–Minute Ticket Response Time Guarantee
We provide a one–hour response guarantee for any trouble ticket or e–mail that you send to the client support team. We will quickly respond to all the typical enquiries and forward right away the case to our server admins if additional assistance is required. If you order the Managed Services package, we’ll execute any of the included server administration tasks at a time that has been discussed with you in advance.
An Excellent Help Desk Support Service
If you require any help with the Site Control Panel or with any of the apps that we’ve installed on the dedicated web hosting server on your behalf, you can get in touch with the client support staff at any time through the ticketing system. Plus, if you need assistance managing your server, you can order our Managed Services package, that includes OS updates every week, troubleshooting and installation procedures, server monitoring and rebooting services, backup hard disk storage space, etcetera.
A User–Friendly Help Area
Our Site Control Panel has been pre–installed for every dedicated server. Among its functionalities is a rather time and effort–saving integrated knowledge base that will walk you step by step on everything that you can do. The majority of how–to articles also video versions that demonstrate all the tasks that you can carry out in a very illustrative manner. You can find all the help articles and the video tutorials in the upper right corner of each section of the Site Control Panel.