Assistance Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Answer Warranty

  • Our tech support staff is present day and night to attend to all your service requests. Every ticket you send out to us shall be solved within up to one hour. If your situation demands aid from an administrator, we will send the ticket to the technician in charge and will let you know that the issue is being taken care of.

  • Top quality support service
  • Top–class Customer Assistance Service

  • We provide you with 24/7 client help via a ultra–fast ticket solution included in your Control Panel. You can e–mail us anytime about any of the software applications that come installed in advance on your virtual server, this includes the desired Operating System, the server administration panel and our custom designed Site Control Panel.

  • Intuitive help center
  • An Educational Help Zone

  • An extensive and consistently updated articles base is built into our custom–built Site Control Panel. It offers you quick tips about how to perform all the regular web site supervision duties. The Help section gives you thorough how–to content articles and step–by–step video courses. You can access the Help section by clicking the Help or Video buttons in the top right corner of each Control Panel section.